These terms govern the use of the findloop platform by individuals and partner establishments.
findloop is a matchmaking platform that connects people who have lost an item with those — individuals or partner venues — who found it, in order to organise its return. findloop neither holds nor owns the items and does not take part in the physical hand-over of goods.
Using the service requires being of legal age (or having a legal guardian's authorisation) and creating an account with accurate information. You are responsible for keeping your credentials confidential and for all activity on your account. An account may be suspended or closed for fraudulent use or breach of these terms.
You agree to publish accurate, lawful and non-misleading information. Posting illegal, defamatory, infringing content, or content unrelated to a lost or found item, is prohibited. Any non-compliant listing may be moderated or removed without notice.
Individuals undertake to describe the lost or found item honestly, to claim an item only if they are its rightful owner, and to use any contact details obtained solely to organise the return. Any fraudulent claim or misuse of contact details is the user's sole responsibility.
Partner venues undertake to register and store found items in good faith, to comply with the regulations applicable to their business, to secure their team members' access, and to handle the declarations attached to each of their establishments. The partner is solely responsible for the physical safekeeping of items and for the accuracy of the information it publishes.
Recovery fees and, where applicable, the reward freely set by the owner are settled directly between the individual customer (B2C) and the partner establishment (B2B) holding the item. findloop does not collect any payment from individuals: there is no direct money transaction between findloop and B2C customers. Only partner-establishment subscriptions are processed by our secure provider (Stripe). All amounts are shown before payment.
Partner venues subscribe to a plan (free or paid, monthly or annual) whose features and price are shown on the Pricing page. Paid subscriptions renew automatically at term unless cancelled before the renewal date; the annual plan may include a displayed discount. Prices may change, with any change notified in advance and applied at the next renewal.
Invoices are payable within 30 days. If unpaid, reminders are sent at D+7, D+15, D+30 and D+45. Failing payment: from D+30 to D+45 account features are suspended (the account stays viewable); at D+60 the contract is terminated and operational data deleted in accordance with these Terms.
You may close your account or cancel your subscription at any time from your dashboard. Cancelling a paid subscription takes effect at the end of the current period, with no refund of sums already paid unless required by law. findloop may suspend or terminate access for a serious breach of these terms.
The processing of your personal data is governed by our Privacy Policy, compliant with Regulation (EU) 2016/679 (GDPR) and French data-protection law. It sets out the purposes, legal bases, retention periods and how to exercise your rights (access, rectification, erasure, portability, objection). Contact: contact@findloop.io.
The findloop platform, its brand, logos, interface, texts and software components are protected by intellectual-property law and remain the exclusive property of findloop or its licensors. No reproduction, extraction or reuse is permitted without prior written consent. Content you post (photos, descriptions) remains yours; you grant findloop a non-exclusive, royalty-free licence to host and display it solely within the service.
findloop acts as a technical intermediary and does not guarantee the actual return of an item, the accuracy of listings, or user behaviour. We cannot be held liable for indirect damages or for acts attributable to a user or third party. The service is provided 'as is', to the extent permitted by law.
With your explicit consent, given via an approval link sent by email, a findloop administrator may temporarily access your account to assist you. This access is limited to 2 hours, fully logged (administrator identity, date/time, duration) and ends automatically or manually. No access occurs without your approval.
These terms are governed by French law. In the event of a dispute, an amicable solution will be sought first; failing that, consumers may refer the matter to a consumer mediator. If unresolved, the competent French courts will have jurisdiction.